Customer Service Training Materials

Shoppers, Inc. offers a variety of customer service training programs to change attitudes and behaviors, teach important customer service skills, improve employee morale and encourage teamwork in the workplace. Customer service training programs are beneficial in all company cultures, as they improve customer loyalty and help add to your bottom line.

One of our most popular programs is Service First, a video-based training tool that can be customized from 15-60 minutes per month. Clients receive 12 DVDs, CDs or videos accompanied by two-page discussion guides for each lesson.

Shoppers Inc. also offers customized training services for a variety of industries, including:

• Retail
  • Achieve a positive transformation by increasing awareness of customer needs, improving skills for dealing with customers, increasing employee's self-worth and improving communications and cooperation with other employees.
• Healthcare
  • Enable your employees to demonstrate a "caring" behavior and to ensure clients are receiving good care in a hospitable manner with individualized service. The goal is to improve service for both internal and external customers.
• Hospitals
  • Providing quality care is more of a challenge now than ever before, not only because technological advances in medicine have created a multitude of treatment options, but also because patients are more knowledgeable - and they want to be informed. In fact, informing has become as much a part of treatment as intervention. And that's why responsible health care providers know how to provide this information competently, accurately and with compassion.
• University student satisfaction improvement
  • In today's competitive higher education environment, colleges and universities need to be concerned with the messages they send to their current and prospective students. This program provides the most comprehensive customer service training designed specifically for colleges and universities.

AVAILABLE PROGRAMS/MATERIALS

Contact us today for a full list of customer service training products or to begin your customer service training program.