Customer surveys can provide valuable insight into what real customers think about your store, products, the service they receive and other crucial information. When completed, customer surveys can be a great tool for researching new products and services for your company. We offer three different options of customer survey services: phone surveys, online surveys and mobile surveys.
Phone surveys allow your customers to call a toll free 1-800 number that has been customized for your company, increasing the number of callers who will respond to your survey. Shoppers Inc. technology allows you to instantly begin viewing your data, including optional voice recordings from customers.
For even more interactive customer survey services, Shoppers Inc. provides online customer surveys to be answered upon completion of a visit or contact with stores. Many of our clients have credited these insightful questionnaires with freeing employees’ time while providing valuable data. Try an online customer survey here.
Mobile surveys allow more instant tracking of customer survey results. The surveys are accessible through mobile phones and are completed by the customer immediately.