Competitor Surveys
Competitor shops done exactly the same as your own shops provide an excellent training tool for your employees. Your staff will better understand the importance of their own customer service and sales efforts when they see what the competition does or does not do better. They can see why a customer would choose one company over another, and then start taking steps to be sure the chosen company is YOURS!
DON'T FORGET to check up on the competition, because they are checking on you!
Uses for Competitor Shops:
- To compare your service to theirs
- To check their prices & policies
- To check out their facilities
- To check merchandise and availability
- To recruit new employees
- To get new ideas for promotions
Click Here for Audit Ideas/Options
